About Lane Cove Family Medical Practice

We pay respect and acknowledge the wisdom of Elders who have passed, those of today and tomorrow and pay respect to Aboriginal communities of the land on which we live and work.

Our Detailed

PRACTICE INFORMATION

We are proudly accredited by Australian General Practice Accreditation Limited (AGPAL). This award acknowledges the high quality of our medical practice. AGPAL Surveyors consider many aspects of General Practice using standards set by the Royal Australian College of General Practitioners (RACGP). To achieve accreditation, it is necessary that the practice provide quality, comprehensive and continuing care to patients in a caring environment.

Patients can be reassured that our practice ensures their health, their rights, and their needs are our top priority.

Our receptionists and administrative staff Shradha, Sarah and Grace are focused on quality care and assistance.

If you are experiencing any pain or in distress while in the waiting room, please speak with a receptionist or staff member immediately.

Our dedicated practice nurses have a passion for patient care and a wealth of experience in General Practice. Nurse Carlyn, plays a crucial role in our team, known for her compassionate approach and commitment to promoting well-being, she is here Tuesday to Thursday.

"We value the trust you place in our practice, the staff and doctors, and we give you our assurance that we respect your privacy and abide by the Medical Code of Ethics"
Medicare can now deposit your rebate directly into your bank account. You will need to register with Medicare by calling 132 011, visiting your local Medicare office or online at www.medicareaustralia.gov.au/online.

Cancellations

Lane Cove Family Medical Practice is committed to promoting efficient and fair access to patient services. When you book your appointment, you are holding an appointment that is no longer available to other patients. Cancellation fees may apply.

Click here to view our cancellation/did not attend (DNA) policy, including non-attendance of New Patient bookings.
We always have a clinical nurse onsite. If you are unable to book an appointment, please call the practice and our experienced nurses can triage and provide medical advise where appropriate.
Home visits are available on request for existing patients of the practice with prior arrangement.

Please call the surgery first thing in the morning to discuss.

Home visits apply to local area only and these visits are billed privately and not bulk billed.
To be eligible for Telehealth services, you must have seen your GP, or another GP at Lane Cove Medical Practice for a face-to-face appointment at least once in the last 12 months prior to the date of your telehealth consultation and be living in Australia. Telehealth consultations are for scripts and repeat referrals and will be privately billed.
In the interest of good medical care, the Doctor needs to see you for these. We are NOT PERMITTED by law to backdate medical certificates and referrals. Doctors in this practice are competent at handling all the common health problems. When necessary, they are able to draw an opinion from Specialists, and if need be, refer you for further investigation. You can discuss this openly with your doctor.

For reasons of confidentiality, specialist referrals and scripts will not be faxed. All documentation must be collected by the patient and taken to their specialist appointment.
For medico-legal reasons, and in the interest of strict confidentiality of your medical records, no test results will be given over the phone or faxed to patients. Patients are requested to make an appointment to be reviewed 2 – 7 days after the test to explain the results. If the results are considered to be of a serious nature, the patient will be contacted immediately. If you do not hear from your doctor, you can assume that your results are normal and do not require a follow-up appointment. You are still welcome to book an appointment to discuss these results. All results will be billed under the discretion of the doctor and at the time of your appointment
Our practice is committed to preventive care. Unless you notify us otherwise, we may issue you with a reminder notice offering you preventative health services appropriate to your care. Recently we have screened for bowel cancer, updated MMR vaccinations and performed heart checks and osteoporosis screening. Patient confidentiality is always maintained.

In Autumn/Winter we provide free flu vaccines to those aged over 65 years, or with chronic illness.

You will be placed on Med-2-app recall system, where you will be sent text message reminders.

Click here to view our reminder/recall protocol
Despite or best intentions, we sometimes run late. This is because someone has needed unexpected urgent attention or we might be dealing with a difficult problem. Be assured that when it comes to your turn your doctor will give your problem the time it deserves. Thank you for your consideration and support.
Our aim is to protect your confidentiality. We assure you that your clinical details will not be accessed by a third party. From time-to-time we may also send you updated health information to your email. If you do not consent to this, please inform Reception so this can be noted in your file.

Requests for transfer of medical records will only be posted to specific doctors after a transfer agreement form has been signed and received at the Practice.

Please click here to view our privacy and security of health information policy

Please click here to view our social media policy
We are committed to providing quality care. If you have a concern or complaint, we encourage you to speak with our practice manager first.

Click here to view a copy of our patient complaint policy.

If your concern is not resolved or you wish to escalate the matter, you can contact:

NSW Health Care Complaints Commission

Handles serious complaints about health service providers in NSW (e.g., misconduct, unsafe practice, ethical breaches).

Tel: 02 9219 7444 or
Toll Free 1800 043 159

Website: www.hccc.nsw.gov.au

Level 13, 323 Castlereagh Street Sydney NSW 2000

Australian Health Practitioner Regulation Agency (Ahpra)

Manages registration and conduct of regulated health professionals (doctors, nurses, etc.). Complaints about professional conduct or registration.

Website: www.ahpra.gov.au

NSW Ombudsman – www.ombo.nsw.gov.au

Health Consumers NSW – www.hcnsw.org.au